Help – Frequently Asked Questions

I don’t see something that I’m pretty sure should be on the page in front of me.

Most browsers do something called caching.  This means that if, when they go to load a page, they see that they already have that page stored locally, they will attempt to see if it has changed since they stored it, and, if it hasn’t, then they’ll show the stored one because it is faster than downloading it again.  If the page has changed, then the newer one will be downloaded.  However, it doesn’t always work as well as it is supposed to.

In the event it doesn’t work, there are a couple of things you can try:

  • Reload the page.  Usually, this can be done by pressing “F5” or by clicking a curved arrow icon near the address bar.
  • Clear the Temporary Internet Files.  this can usually be done under the Browser’s “Tools” function

Sometimes, when I go to look at a PDF document (Weekly News, etc), it looks as though something is loaded there, but I don’t see the document.

We are using a Google product to display the PDFs.  Unfortunately, it occasionally misbehaves.  Sometimes it is due to other browser plugins or the version of the browser, but most of the time it isn’t.  If this happens, please try these remedies:

  • Reload the page.  Usually, this can be done by pressing “F5” or by clicking a curved arrow icon near the address bar.
  • Use the BACK arrow to go back to the page you came from and click the link you had previously used to get to the document
  • If all else fails, either click the text “Download PDF,xxxxKB)” or click on the small up-&-right pointing arrow seen to the right of the two magnifying icons.

Sometimes, when I go to look at a PDFdocument (Weekly, News, Monthly Messenger, etc), I get the following error message:

You’ve reached the bandwidth limit for viewing or downloading files that aren’t
in Google Docs format. Please try again later.
You can also try to download the original document by clicking here.

This is again due to the Google product.  Please try the remedies described above.

If you have other comments/questions, please contact us at webmaster@saint-matthews.org